I am privileged to Chair the ENTER conference - the largest conference on Tourism and Technology in the world - once again.This time in Amsterdam at the end of January 2009. ENTER is on its 16th year. I have been associated with IFITT since its inception and has been a great honour to work with so many friends to see its development over the years.
This year I am more than pleased with the DRAFT programme we have developed this year and it is promising to be incredibly dynamic and interactive. I look forward to welcome you in Amsterdam in January.
ENTER CONFERENCE DRAFT PROGRAMME
Monday 26th January 19:30-Late Get Together in Amsterdam for a drink and a chat
Location: ESCAPE, Rembrandtplein 11, 1017 CT Amsterdam, http://www.escape.nl/ MAP
=====================================================================
Tuesday 27 rd January PhD Workshop Pre-ENTER
Location: Hogeschool INHOLLAND, Location De Boelelaan, Amsterdam (OZW), Boelelaan 1109, 1081 HV Amsterdam Tel: +31 20 495 11 11 MAP
09:00 – 09:30 Registration and Coffee
09:30 – 09:40 Welcome and Opening Remarks Prof Matthias Fuchs, Chair
09:40 – 09:45 IFITT President Message Professor Andrew J Frew
09:45 – 10:00 Tourism Information System Research © Professor Matthias Fuchs, Mid Sweden University
10:00 – 10:15 Using Web 2.0 for conducting research © Dr Marianna Sigala, Aegean University
10:15 – 10:30 Tips for Completing that Dissertation © Professor Andrew J Frew)
10:30 – 11:00 Coffee
11:00 – 13:00 Research Proposal Presentations (15 minutes maximum per Presenter)
Open Discussion (moderated by © Matthias Fuchs and Marianna Sigala)
ShanShan Qi (Hong Kong Polytechnic University): Fuzzy Hierarchical Evaluation of the Usefulness of Luxury Hotel Websites
Cody Paris (Arizona State University, USA): The Virtual Mobilities of Backpackers
Rosanna Leung (Hong Kong Polytechnic University): Development of Website Personality
Jane Sørensen (Århus University): Web 2.0 and user-generated-content on websites for tourists. An analysis of reaction patterns among receivers.
Clemens Költringer (MODUL University Vienna): Information Needs of City Travellers - Investigating the Implications of Consumers' Information Search on Actual Travel Behaviour
Jebril Alhelalat (Manchester Metropolitan University): Creating Value through Using the Internet as a Relationship Marketing Tool in the Hotel Industry: An Empirical Application in Classified Hotels in Petra, Jordan
Ronald Iberl (University of Innsbruck):Evaluation of the Acceptance of Virtual Worlds in the Tourism Sector: An Extended Technology Acceptance Modelling Approach
Thomas Gramlich (Leopold Franzens University Innsbruck):Adoption and Diffusion of Online Booking Portals in the alpine Hotel Sector - An extended Model of Adoption Behaviour
13:00 – 14:15 Lunch @ Rubby Lounge Break
Breakout Sessions
14:15 – 15:15
ROOM Concurrent Session I: Session Moderator: : © Matthias Fuchs
Faculty Participants: Matthias Fuchs; Ulrike Gretzel, John Pijl, Dimitrios Buhalis
ROOM Concurrent Session II: Session Moderator: © Marianna Sigala
Faculty Participants: Marianna Sigala, Andrew Frew, Francesco Ricci and Robert Govers
15:15 – 15:45 Coffee
15:45 – 16:15 Review of Breakout Sessions
16:15 – 16:45 Research Panel Discussion (Mathias Fuchs, Marianna Sigala; Ulrike Gretzel , Francesco Ricci, Robert Govers, Dimitrios Buhalis)
16:45 – 17:00 Awards Ceremony and Closing Remarks
17:00 – 19:00 Finish – Social Networking – free
19:30-Late Informal get together – Dinner/drinks
Location: Café Heffer http://www.heffer.nl/ Oudebrugsteeg 7 • 1012 JN • Amsterdam • Tel. +31 20 42 84 488 MAP
===========================================================================
Wednesday 28th January Conference Registration RAI Congress Centre Entrance E
08:00 – 08:45 Exhibition and Conference Registration at RAI Congress Entrance E
09:00 – 09:30 Welcome, Conference Opening, Introduction to Track ChairsRoom: Lounge Auditorium
© Andrew J Frew, President IFITT, Welcome to ENTER09
© Jos Vranken (CEO, Netherlands Board of Tourism & Conventions): Welcome and eTourism initiatives
© Frank Heemskerk, Minister of Foreign Trade, Responsible for Tourism, Netherlands
© Dimitrios Buhalis, ENTER09 Chair, Welcome and Team Presentation
© Marc Dekkers, Conference Host, Welcome and administration
09:30 – 10:30 KEYNOTES
© Vincent VanderPool-Wallace (Minister of Tourism and Aviation for the Bahamas): Using innovation and eTourism for destination strategic advantage
© Heinz Kreuzer (CEO TUI InfoTec): Classical Tour Operation and e-commerce - a challenge for the IT landscape
Moderator: © Andrew J Frew (Queen Margaret University)
10:30 – 11:00 Coffee @ Rubby Lounge
11:00 – 12:30
Destinations Focus (Room M) Destinations and eFutures
Moderator: © Inkeri Starry (Finnish Tourist Board)
© Jos Vranken (CEO, Netherlands Board of Tourism & Conventions): eTourism developments in Holland
© James Ram (Indusa Global): Destination Management, Business Intelligence & Web 2.0 -– The Bahamas experience
© Hannes Werthner (Vienna University of Technology): Technological challenges for the Destination Management Systems of the future
Industry and Innovation Focus Web 2.0 (Room Q)
Online Communities and Content Integration
Moderator: © Jens Thraenhart (Chameleon Strategies)
© Butch Langlois,( CEO – PlanetEye.com)
© Friedrich von Scanzoni, (CEO International business HolidayCheck)
© Jim Hamill (http://www.tourism2-0.co.uk/)
© Theodore Koumelis (mynetwork.travel): Travel Professionals online communities
© Morris Sims, founder of brand karma (www.circos.com) -
R1 Research Focus (Room N) Mobile technology
Moderator: Wolfram Höpken
Wireless applications in destinations, Dimitrios Buhalis, Luca Pistidda
Personalized Mobile City Transport Advisory System, Gytis Tumas, Francesco Ricci
Intelligent Routing System for a Personalised Electronic Tourist Guide, Ander Garcia, Maria Teresa Linaza, Olatz Arbelaitz, Pieter Vansteenwegen
R2 Research Focus (Room P) Electronic marketing
Moderator: Francois Bedard
Affiliate Marketing in Travel and Tourism, Roberto Daniele, Andrew J. Frew, Kate Varini, Asmik Magakian
Capital City Tourism: Online Destination Image of Washington, DC, Wei-Jue Huang, Byeong Cheol Lee
E-mail Service Quality of Profit and Not for Profit Organizations in the Tourism Industry, Astrid Dickinger, Ulrike Bauernfeind
12:30 – 13:30 Lunch @ Rubby Lounge
13:30-14:00
Room: Lounge Auditorium
KEYNOTE Christian Haas (Virtual Earth team~ Microsoft): Innovative platforms and future benefits/applications for tourism - (Surface/Web 2.0 assets/business intelligence, Communication/collaboration and supporting mobility
Moderator: © Jens Thraenhart (Chameleon Strategies)
14:00 – 15:30
Destinations Focus (Room M) Web 2.0 for destinations- a fancy trend or a must?
Moderator: © Tinkara Pavlovčič Kapitanovič (Slovenian Tourist Board)
© Andrew Pozniak (Google Industry Leader, Emerging Markets - Travel): Google tools for Tourism
© Christian Maurer (IMC University of Applied Sciences Krems) : Web 2.0“ - business models for DMOs
© Martin Schobert (http://www.austria.info/): Travel 2.0 in Austria - A Guidebook for Tourism Organisations.
© Inkeri Starry (Finnish Tourist Board) Shifting to 2.0
Industry and Innovation Focus (Room Q) TRAVEL AND TOURISM
Convergence & Multi-Channel Management
Moderator: © Marco Truffelli (VisitScotland.com)
© Guillaume Thevenot (AMADEUS): Business Development Manager - Hospitality at Amadeus UK & Ireland
© John Starkey (former Director of Private Label at Expedia; now CEO of FCV Technologies in Vancouver and SVP of Tripharbor.com)
Stephen Joyce (CEO of Rezgo & President, IFITT North America)
© Riaz Pisani (Contac Travel)
Industry and Innovation Focus Microsoft High Tech Developments workshop
Facilitator :© Eric Basha (Microsoft)
© Christian Haas (Microsoft) The benefits of developing on the MS platform for tourism entities
Vikas Arora (Photosynth & Virtual Earth)
Maria Garaña (Microsoft General Manager): Microsoft Tourism Innovation Center opening in Mallorca Spain
Photosynth: http://labs.live.com/photosynth/video.html
Surface: http://www.microsoft.com/surface/
Windows Live Dev: http://dev.live.com/
http://dev.live.com/Resources/default.aspx
Specific Windows Live SDK: http://msdn2.microsoft.com/en-us/library/bb264574.aspx
R3 Research Focus Room N) User-generated content A
Moderator: Marianna Sigala
Comparison of Deceptive and Truthful Travel Reviews, Kyung-Hyan Yoo, Ulrike Gretzel
Trust in Travel-Related Consumer Generated Media, Kyung-Hyan Yoo, Yoonjung Lee, Ulrike Gretzel, Daniel R. Fesenmaier
What is told in travel blogs? Exploring travel blogs for consumer narrative analysis, Carmela Bosangit, Scott McCabe, Sally Hibbert
R4 Research Focus (Room P) Technology acceptance A
Moderator: John Van Der Pijl
E-Business Readiness, Intensity and Impact - An Austrian Hotel Study, Matthias Fuchs, Christina Witting, Wolfram Höpken
Assessing Low-Cost Carrier eAirline System Success, Timothy Jung
Information and Communication Technologies in Business and Corporate Travel Management: An Overview, Berendien Lubbe, Anneli Douglas
15:30 – 16:00 Coffee @ Rubby Lounge
16:00D – 17:30
Destinations Focus (Room M) Web 2.0 content and Virtual Communities
Moderator:© Karin Elgin Nijhuis (TEAM)
© William Bakker (British Tourism Columbia): taking advantage of Web 2.0 content and Virtual Communities
© Primoz Zizek (E-laborat): Towards web 3.0
© John Walsh (Irish Tourism Board): " DMOs as integrators of multi-channel customer contact, communication and fulfilment
Industry and Innovation Focus (Room Q) HOSPITALITY -
Convergence & Multi-Channel Management
Moderator: © Christian Maurer (IMC University of Applied Sciences Krems)
© John Kent (John@youtravel.com) http://www.johnkent.eu/
© Scott Farrell (Travelclick)
Geoff Kerins MICROSOFT Innovative distribution solutions
WORKSHOP (Room O – U SHAPE)
Accessible eTourism and Tourism for all – Meeting the disabled user requirements:
© Elina Michopoulou (University of Surrey)
© Ivor Ambrose and Spyros Michailidis (ENAT and eWorx Greece)
© Katrine Mosfjeld (Visit Oslo)
© Kerstin Matausch (JKU Austria)
© Dimitrios Buhalis (Bournemouth University)
IN COLLABORATION WITH ENAT http://www.accessibletourism.org/
R5 Research Focus (Room N) ICT and tourism destinations
Moderator: Roberto Daniele
Information Convergence in the Long Tail. The Case of Tourism Destination Information, Alessandro Inversini, Dimitrios Buhalis
Development of Technology Training for Destination Marketing Organisations, Byeong Cheol Lee, Bruce Wicks, Wei-Jue Huang
The Credibility of Online News: the Case of the Iceland Tourist Guide Association’s Website and e-Newsletter, Stefan Helgi Valsson
R6 Research Focus (Room P) Technology acceptance B Moderator: Matthias Fuchs
Deconstructing travel decision making and information search activities, Andreas Zins
Effectiveness of eBrochures: An Analysis of Use Patterns, Faiz Anuar, Zheng Xiang, Ulrike Gretzel
Destination Management Systems: a reality check in the Greek tourism industry, Marianna Sigala
An Automated Approach for Deriving Semantic Annotations of Tourism Products based on Geospatial Information, Markus Zanker, Matthias Fuchs, Alexander Seebacher, Markus Jessenitschnig, Martin Stromberger
17:30 – 18:30 IFITT AGM (Room Q) (IFITT members only)
17:30 – 19:30 Welcome Reception @ the RAI and Speed Dating Game !!!!
20:30-Late Informal Dinner/Drinks Suggestion – DEKROON, http://www.dekroon.nl/ Location: De Kroon, Rembrandtplein 17-I, 1017 CT Amsterdam Tel: +3120-6252011 MAP
=========================================================================
Thursday 29th January 08:00 – 09:00 Exhibition and Conference Registration
09:00 – 10:30 Visioning the future of technology for tourism
Room: Lounge Auditorium
KEYNOTE : © Rebecca Jennings (Principal Analyst -Forrester Research) : The future of Social Media and Tourism
© Andrew Pozniak (Google Industry Leader, Emerging Markets - Travel) & Ed Parsons (Google Geospatial Technologist): eTourism and Geo-looking to the future
Moderator: © Dimitrios Buhalis, Bournemouth University
10:30 – 11:00 Coffee @ Rubby Lounge
11:00 – 12:30
Destinations Focus (Room M): User Generated Content and Travel reviews
Moderator: Hannes Werthner (Vienna University of Technology)
© Jens Thraenhart (Chameleon Strategies): User Generated Content and travel destinations
© Karin Nijhuis (Interimair): The rise and rise of social networking and user generated content: how should DMOs respond to it? Does it threaten their very existence?
© Martin Verdon Roe, (Trip Advisor)
© Friedrich Von Scanzoni, (Holiday Check): UCG for destinations
Industry and Innovation Focus (Room Q) Tourism marketing and Search (SEO, SEM, Meta-search) Moderator: © John Kent (YouTravel.com)
© Andrew Pozniak (Google Industry Leader, Emerging Markets - Travel)
© Faisal Galeria (Kayak Managing Director of Europe and Asia)
Nicky Smith (Microsoft advertising aQuantive AvenueA, RazorFish, Drive PM): Tourism brand/image online advertising for the future
Miriam Meyer from Yahoo! Travel
Fritz Demopoulos (quanar.com)
R7 Research Focus (Room O) : Website optimisation A - Moderator: Markus Zanker
Web accessibility of US-based hospitality websites, Lina Xiong, Cihan Cobanoglu, Pamela Cummings, Frederick DeMicco
A Study of Chinese and International Online Users’ Perceptions of Usefulness on Hotel Websites, ShanShan Qi, Rob Law, Dimitrios Buhalis
Global e-Readiness of Hotel Chain Websites, Peter O'Connor
R8 Research Focus (Room N) Online communities Moderator: Michael McGrath
Role of Community Informatics in Heritage Tourism Development, Ulrike Gretzel, Hanyoung Go, Kyunghee Lee, Tazim Jamal
From paradigmatic to syntagmatic communities: a socio-semiotic approach to the evolution pattern of online travel communities, Lorenzo Cantoni, Stefano Tardini, Alessandro Inversini, Elena Marchiori
The Virtualization of Backpacker Culture, Cody Paris
R98 Research Focus (Room P) Platforms and tools A - Moderator: Martin Hitz
Designing Virtual Worlds for Cultural Heritage, Francesco Bellotti, Riccardo Berta, Alessandro De Gloria, Ludovica Primavera
Do emotional mental models before and after an effective visitation of a virtual world differ?, Brigitte Stangl, Anke Schneider
An RFID-based framework for measuring the impact of cultural events on Tourism, Nicola Zeni, Nadzeya Kiyavitskaya, Serena Barbera, Basar Oztaysi, Luisa Mich
12:30 – 13:30 Lunch @ Rubby Lounge
13:30-15:00
R9 Best Research Papers (Lounge Auditorium) A cross-conference presentation of the 3 shortlisted best research papers and Awards Chair: Wolfram Höpken
Learning Adaptive Recommendation Strategies for Online Travel Planning, Tariq Mahmood, Francesco Ricci, Adriano Venturini
Travel Queries on Cities in the United States: Implications for Search Engine Marketing in Tourism, Zheng Xiang, Bing Pan
Adoption of a destination-wide CRM approach: An empirical analysis of the determinants in the Swiss hospitality industry, Michael Fux, Thomas Myrach
Best Paper Awards Ceremony - Wolfram Höpken, Andrew Frew, Dimitrios Buhalis
15:00 – 15:30 Coffee @ Rubby Lounge
15:30 – 17:00
Destinations Focus (Room M) Commercialisation Dilemmas:
Building internal commercial capacity Moderator: Dimitrios Buhalis (Bournemouth University)
Commercial /booking partnerships for NTOs?
© Tinkara Pavlovčič Kapitanovič (Slovenian Tourist Board): Commercialisation strategies for DMOs/DMSs: the Slovenia case
© Josef Margreiter (Tirol Werbung): Lessons from DMS privatisation
© Marco Truffelli (VisitScotland.com): Bringing the small players on board
© Andrew Daines (VisitBritain): Experiences from the polling service
Industry and Innovation Focus (Room Q) Inspire & Engage- Personalization/advanced CRM
Moderator: © Eric Basha, Microsoft
© Jens Thraenhart (Chameleon Strategies)
© John Fotis (Marketplan): Web-based loyalty system application for independent hotels
© Brice Bay (Unaira) Inspire and Engage Online
© Michael Levie (CitizenM)
© Stephan Ekbergh (Travelstart)
R10 Research Focus (Room O) Website optimisation B
Moderator: Michael McGrath
On the importance of hyperlinks: a network science approach, Rodolfo Baggio, Magda Antonioli Corigliano
Cultural Destination Usability. The Case of Visit Bath, Alessandro Inversini, Lorenzo Cantoni
Website Investment: Evaluating the Tipping Point for SME Hotels, Kate Varini, Andrew Frew, Julia Flit, Roberto Daniele
R11 Research Focus (Room N) User Generated content B
Moderator: Ulrike Gretzel
Complaints on the Online Environment – The Case of Hong Kong Hotels, Norman Au, Dimitrios Buhalis, Rob Law
The Impact of Online Reviews on the Choice of Holiday Accommodations, Katia Laura Sidali, Holger Schulze, Achim Spiller
The Importance and Use of Weblogs for Backpackers, Christof Hofstätter, Roman Egger
R12 Research Focus (Room P) Platforms and tools B Moderator: Luisa Mich
VRUM™: A tool for modelling travel patterns of self-drive tourists, Nicholas Holyoak, Dean Carson, Doris Schmallegger
MPEG-7 Compliant Indexation Tool for Multimedia Tourist Content, Maria Teresa Linaza, Cristina Sarasua, Yolanda Cobos
The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End, Anil Bilgihan, Srikanth Beldona, Cihan Cobanoglu
17:05 – 18:00 BLOGGERS SUMMIT (Room M)
© Jens Thraenhart
Stephen Joyce
© Kevin May
William Bakker
© Guido van den Elshout
© Guillaume Thevenot
Claude Bernard
© Dimitrios Buhalis
eTourism Education Workshop (Room P) Moderators:
© Magiel Venema
© Cihan Cobanoglu
© Anita Fernandez-Young
© Hannes Werthner
© Dimitrios Buhalis
17:00 – 19:00 Informal drinks @ Rubby Lounge
Bloggers Social
eTourism Education Social
20:00 – late ENTER Conference Dinner
===================================================================
Friday 30th January
08:00 – 09:00 Exhibition and Conference Registration
09:00 – 10:30
Current hot potatoes for DMSs (Room M)
Moderator: © Christian Maurer (IMC University of Applied Sciences Krems)
© Katrine Mosfjeld (Visit Oslo): e-distribution as an e-marketing tool; strategy, implementation and results
© Manfred Hackl (EC3 & [x+o]): Meta-search: Things to come and things to do
© Wolfram Hoepken (eTourism Competence Centre Austria ): Meta-search: Things to come and things to do
Industry and Innovation Focus (Room Q)
eCommerce and profitability: Lessons from Hospitality
Moderator: © Roman Egger
© Iselin Skogland (e-hotelservices): Internet innovation for small businesses
© Stephen Williams (Fitzgerald Group): Internet as a Sales Channel - Best Practices
Helina Tuvike (Reval Hotels): New Revenue Management Tactics in the Internet Age”
Wolfgang Pagl (Expedia): Managing Relationships with Third Party Intermediaries
WORKSHOP (Room O – U SHAPE)
Destination & Industry research needs and Research Agendas for the future :
© Peter Varlow- © Pellervo Kokkonen
R13 Research Focus (Room N) WORKSHOP (Room O – U SHAPE)
Google Online Marketing Challenge? 8,000 students 300+ universities in 47 countries
Workshop Leader: © Ulli Gretzel
© Jamie Murphy
© Diana Derval
© Leo Woerndl-
Dutch Day Room L eTourism Strategies
Moderator: © Karin Elgin Nijhuis (TEAM)
© Robert Govers (NL & BE University of Leuven): 'Place brands and e-brands'
'Place brands en e-brands'
© Jan Peeters (BE -Passaat Consulting, former Managing Director Mytravel and First Choice): 'Travel distribution in today’s internet environment' - Distributie in de hedendaagse reis- en internetomgeving
© Gijs van der Hulst (Google Netherlands Industry Manager Travel): Trends in online marketing in the Dutch travel market' -'Trends in online marketing in de Nederlandse reiswereld'
10:30 – 11:00 Coffee @ Rubby Lounge
11:00 – 12:30
Destination Focus (Room M)
The Challenges and Opportunities of IT innovations for future DMO business models
Moderator: © Roger Carter (TEAM),
© Roger Carter (TEAM): The future impact of IT on DMO business models: An overview
© Peter Varlow (TEAM) The growth in mobile Internet access: what are the implications for DMO information and reservation services
Steven Jakobsen (Wonderful Copenhagen): How can DMOs use IT innovations to help them market and manage their destinations for business tourism?
Industry and Innovation Focus (Room Q) Visioning and preparing for the future
Moderator: © Jens Thraenhart (Chameleon Strategies)
© John Lambe (Openjaw)
© Eric Basha (Microsoft): From Digital Divide To eEnablement
Joost Niehuis (GM Microsoft corporate online initiatives): The future of computing and impacts on Tourism
© Anna Pollock (DestiCorp)
© Kevin May (Travolution)
Henri Roelings (Hsyndicate)
WORKSHOP (Room O – U SHAPE): HOW TO PUBLISH YOUR RESEARCH WORKSHOP
Publications and Journal Rankings:
Andrew Frew (Queen Margaret University) and Rob Law Hong Kong Poly U
R14 Research Focus (Room N) Recommender systems Moderator: Francesco Ricci
The Effects of Virtual Product Experience on Changing Consumers’ First Impression Bias, Her-Sen Doong, Hui-Chih Wang, Jian-Guo Fong
Towards Risk Minimization for Novice Gamblers: A 'Not So Expert' System, G. Michael McGrath
Building an Ontology-based Framework for Tourism Recommendation Services, Olawande Daramola, Mathew Adigun, Charles Ayo
Dutch Day Room L
Web 2.0 and Social Networking
Moderator: © Dr Robert Govers (Leuven University)
© Karin Elgin Nijhuis (NL TEAM Tourism Consulting): DMOs and Web 2.0
© Xavier Debeerst (BE-(Mindex, Internet Consulting Services):
© Ronald van den Hoff (NL - C.D.E.F. Holding, Cyberdigma Lab, Mindz.com-Seats2Meet.com): Social Media & Hospitality: a natural marriage!' - Social Media & Hospitality: een natuurlijk huwelijk
© Guido van Elshout (NL (Haagsche Suites) 'Happyhotelier.com'
12:30 – 13:30 Lunch @ Rubby Lounge break
13:30 – 15:00 Cross-track Panel Debate Room Q
eTourism: the Future challenges and research required
Facilitator: © Hannes Werthner (Vienna University of Technology)
Participants: © Cihan Cobanoglou, © Roman Egger, Eric Basha, © Dimitrios Buhalis, Jens Thraenhart, Anna Pollock
R15 Research Focus (Room O) Moderator: Timothy Jung PAPERS IN PROGRESS
ICT and Sustainable Tourism Development: An Analysis of the Literature, Alisha Ali, Andrew J. Frew
iVisit: An Information Exchange Tool for Self-drive Tourists in Remote Australia, Dean Carson, Doris Schmallegger, Graham Thompson, Roy Jones, Alan Pilgrim
An In-Depth Case Study of Electronic Distribution Systems in Different-Sized Hotels in Korea, Hong-bumm Kim, Sunny Ham, Hae-young Moon
Web Accebility in Tourism Websites, Jaume Jaume
Dutch Day Room L eTourism Futures
Moderator: © Karin Elgin Nijhuis (TEAM Tourism Consulting)
© Gonnie Been (NL-Microsoft Netherlands): Disappearing borders between work, travel and hospitality' -Vervagende grenzen tussen werk, reizen en hospitality'
Jacob van Kokswijk (NL & BE Professor Virtualisation, University of Leuven) Title: Human Computer Interaction (HCI) in new interactive media
15:00-15:30 Conference Closing and Announcements
© Andrew J Frew, President IFITT - © Dimitrios Buhalis, ENTER09 Chair - © Marc Dekkers, Conference Host
15:30 –16:30 Farewell drinks and coffee @ Rubby Lounge
16:30 – 19:00 OPTIONAL TOURS OR FREE TIME
20:30-Late Informal Dinner/ Late Night Socials Suggestion – Location: Hoopman Irish Pub, Leidseplein 6, 1017 PT http://www.hoopman.nl/ MAP
==============================================================
KEYNOTE BIOS
Christian Haas, Enterprise Technology Architect at Microsoft Corporation
Christian Haas is an Enterprise Technology Architect in Microsoft's Enterprise and Partner Group (EPG) and responsible for driving the Application Platform and Next Web business in Europe, Middle East and Africa. He joined Microsoft in 2006 from Avanade Germany where he built-up and managed the software development business for the past 4+ years. Prior to that, he was the founder and CEO of a Munich based software company, which developed a Web Content Management System for Enterprise customers. During those 7 years he implemented high-traffic websites with personalized and dynamic content and he also built the first dynamic websites based on Microsoft's Web Platform. Christian has a software development background and more than 15 years of IT experience in senior technical, sales and practice management roles. He is passionate about the latest and greatest Web / Internet technologies & social networks. Christian is Austrian, married with two children and lives in Munich. He enjoys "The Alps" for all kinds of outdoor activities and loves to travel.
Rebecca Jennings (Principal Analyst -Forrester Research)
Rebecca Jennings is a Principal Analyst covering Marketing & Advertising, Social Marketing, Consumer Packaged Goods, Travel, Interactive Marketing, Email Marketing & RSS, Media & Entertainment and Retail. Rebecca serves Interactive Marketing professionals. She is a leading expert on how marketers can use new technologies to communicate and build relationships with their consumers. During her seven years with Forrester, Rebecca has been instrumental in the development of key ideas such as Social Computing and has written widely around issues involved with developing cross-channel marketing and media strategies. Rebecca was previously part of the founding team of the BBC's commercial Web site, beeb.com. She was initially a business analyst and then later moved into the areas of internal marketing and market research. Before that, she spent two years working in strategy consultancy for leading management consultancy firm LEK. Rebecca has been widely quoted in the press and appears regularly on European television, including CNN, CNBC, and the BBC. She has delivered keynote speeches at many events, including Internet World 2007 in London and Forrester's own Consumer Forum.Rebecca has a degree in philosophy, politics, and economics from Oxford University.
Heinz Kreuzer (CEO TUI InfoTec)
Heinz Kreuzer in the Chairman of the executive board at TUI InfoTec. TUI InfoTec was set up as a joint venture between Sonata Software Ltd. (50.1% holding) and TUI AG (49.9% holding). Sonata is one of the leading IT consulting and software service companies in India. Heinz was appointed in 2001 as head of IT Strategy/Chief Information Officer (CIO) for Preussag Group tourism activities. He studied mathematics, physics and informatics in Bonn and graduated in 1981 with a maths degree.After different positions in the insurance industry Heinz Kreuzer was accountable as member of the executive board of Helvetia Versicherungen, Frankfurt, for Information Technology and Internal Organisation. In 1995 Heinz Kreuzer moved to TUI in Hanover as Information Systems Director and took on the position of managing director of TUI InfoTec when the Information Systems department became a separate legal entity. In January 2001, TUI AG promoted Heinz Kreuzer to the position of a Director and Chief Information Officer (Group CIO) for the TUI Group tourism business.
Ed Parsons Geospatial Technologist of Google
Ed Parsons is the Geospatial Technologist of Google, with responsibility for evangelising Google’s mission to organise the world’s information using geography, and tools including Google Earth, Google Maps and Google Maps for Mobile. Ed was the first Chief Technology Officer in the 200-year-old history of Ordnance Survey, and was instrumental in moving the focus of the organisation from mapping to Geographical Information. Ed came to the Ordnance Survey from Autodesk, where he was EMEA Applications Manager for the Geographical Information Systems (GIS) Division. During his tenure, he helped Autodesk to become one of the key providers of GIS software.Earlier in his career he was a Senior Lecturer at Kingston University, where he helped establish Europe’s first undergraduate course in GIS. He earned a Master degree in Applied Remote Sensing from Cranfield Institute of Technology and is a fellow of the Royal Geographical Society, London. He is the author of numerous articles, professional papers and presentations to International Conferences, and has developed one of most popular Weblogs in the Geospatial Industry, http://www.edparsons.com/. Ed is married with two children and lives in South West London.
Andrew Pozniak Travel Industry Leader in the Central and Eastern Europe, Middle East & African markets
Over the last fifteen years Andrew has held a broad range of marketing, commercial and sales roles, primarily within the travel sector. Andrew started his career at Thomson Travel (TUI) where he was responsible for developing the company's beach and airline product. Following an MBA at London Business School and consulting experience at ZS Associates, a leading US-based sales and marketing specialist, Andrew joined global upscale hotel group Le Meridien. At Le Meridien Andrew drove the growth of the chain's online business as Director E-Commerce Worldwide. Following the successful sale of Le Meridien to Starwood Hotels and Resorts, Andrew joined Google Inc., based in London, firstly as EMEA Industry Marketing Head - Travel and now more recently as Travel Industry Leader in the Central and Eastern Europe, Middle East and African markets. Andrew also holds a BA in Geography from the University of Cambridge.
Vincent Vanderpool-Wallace Named Minister of Tourism & Aviation The Bahamas
Vincent Vanderpool-Wallace is the Minister of Tourism & Aviation and will be appointing him to the Senate of the Commonwealth of The Bahamas. Vanderpool-Wallace served as Director General of Tourism of the Bahamas Ministry of Tourism for 12 years, before being appointed Secretary General of the Caribbean Tourism Organization (CTO) in 2005. Born in Nassau on Jan. 10, 1953, he graduated cum laude from Harvard University in 1975, with a Bachelor’s degree in Biology and Anthropology. Upon graduation, he returned to The Bahamas and was employed at the Ministry of Education and Culture from 1975-77. He soon joined the Ministry of Tourism’s marketing department, where he rose to the position of Deputy General Manager – Marketing from 1979-82. During this time, he continued his studies and was awarded an MBA, summa cum laude, from the University of Miami in 1981. In 1982, Mr. Vanderpool-Wallace joined the staff of Resorts International (Bahamas) Ltd., where he held various managerial positions including a position as Senior Vice President/Office of the President. Mr. Vanderpool-Wallace has received several honors throughout his career including the Albert E. Koehl Award for Lifetime Achievement in Advertising by the Hospitality Sales & Marketing Association International (HSMAI) and the Atlas Award for Lifetime Achievement from the Association of Travel Marketing Executives International. In March 2002, he was recognized by Fast Company magazine as one of the Fast 50 global champions of innovation from among 1,650 entries and at the 50th Anniversary celebrations of the Caribbean Tourism Organization he was recognized as one of 50 people who contributed most to Caribbean tourism in the past 50 years.
.JPG)
0 comments:
Post a Comment